Grid to Go support

Questions, problems or ideas? Email us at turmeriqlabs@gmail.com. In the app you can also use Settings → Send feedback, which adds your app version, phone model and support code for us.

Common questions

A scan came out wrong

Open the puzzle, tap ⋯ and choose Report a problem with this scan. Tell us what's wrong; if the scan didn't work, we'll return it to your balance. You can also fix the grid yourself with Fix grid & clues in the same menu.

Tips for a good scan

Lay the page flat, fill the frame with the puzzle, and avoid shadows and glare. If the clues are elsewhere on the page, add a second photo. A screenshot works better than a photo of a screen.

Do my scans expire?

No. Scans stay in your balance until you use them.

Changing phones

Your unused scans and saved crosswords are kept with the app on your phone. Your phone's backup or transfer tools (such as Google backup, Samsung Smart Switch or iCloud) often bring them across, but not always. If you've lost scans you bought, email us your support code from the new phone (Settings → Account) and your Google Play order number, and we'll see what we can do.

Getting a refund for a purchase

Purchases are made through Google Play, which handles refunds. You can request one from your Google Play order history, or email us and we'll help.

Deleting your account

You can delete your account and its data in the app: Settings → Delete my account. Or email us your support code (shown in Settings → Account) and ask us to delete it, and we'll do it for you.